Level 3 Award
in Employment Skills
Level 3 Award could transfer 20 credits and 50% tuition fees to Level 3 Diploma programs of UKeU and/or Partner University.

Level 3 Award in Employment Skills
The aim of this award is to help learners develop personal skills for the workplace, including positive behaviors, communication, and leadership styles. It also covers customer service, coaching, mentoring, and teamwork skills essential for success.
Could transfer 20 credits and 50% tuition fee to the Level 3 Diploma in Employability and Workplace Skills of UKeU.
Learning Outcomes:
1. Understand the role of employability skills in business.
- 1.1 Explain the meaning and significance of employability skills.
- 1.2 Describe how verbal communication influences situations in business.
- 1.3 Describe how non-verbal communication influences situations in business.
- 1.4 Review own communication and interpersonal skill strengths and areas for development.
2. Understand the importance of customer service.
- 2.1 Explain the importance of excellent customer service.
- 2.2 Describe the elements of excellent customer service
3. Understand the roles of mentoring and coaching.
- 3.1 Define the purpose of: mentoring and coaching
- 3.2 Describe situations when mentoring is commonly used.
- 3.3 Describe the benefits of coaching.
4. Understand the skills needed for effective team work.
- 4.1 Explain the skills needed for a team to work well together.
- 4.2 Describe the behaviours expected when working in a team.
- 4.3 Identify own strengths and skills relevant to a given team task.
5. Understand leadership and management styles.
- 5.1 Explain the difference between leadership and management.
- 5.2 Compare leadership and management styles used in different workplace situations.
- 5.3 Set objectives to plan development of personal skills for leadership and management.
- 5.4 Prepare an action plan to develop personal skills for leadership and management.
Topics:
Understand employability skills and their significance
Course Coverage
- Meaning of employability and employment.
- Knowledge, attitude, abilities, and personal qualities needed to gain employment.
- Significance of employability skills: communication, motivation, leadership, reliability, teamwork, adaptability, emotional control, and resilience.
Develop effective communication skills
Course Coverage
- Verbal communication: clarity of speech, tone, appropriate language, avoiding jargon, accuracy in messages.
- Non-verbal communication: body language, facial expressions, posture, eye contact, gestures, personal space awareness.
- Active listening: reflecting, empathy, respect, and consideration for others.
Understand customer service and its importance
Course Coverage
- Importance of retaining customers and costs involved in losing customers.
- Internal and external customers.
- Definition of excellent customer service: professionalism, friendliness, knowledge, ownership, handling difficult situations.
- Putting customers first within an organisation.
Explore mentoring and coaching purposes and benefits
Course Coverage
- Mentoring: providing support, insight, and expertise for personal and professional development.
- Coaching: client-centred, solution-focused process to improve performance.
- Mentoring situations: induction, on-the-job learning, career progression, dealing with change.
- Benefits: self-awareness, motivation, time management, morale, productivity, ability to deal with change.
Develop team working skills
Course Coverage
- Skills: communication, listening, sharing ideas, accepting advice, reliability, punctuality, time management.
- Behaviours: contributing, consulting, decision-making, respecting others, maintaining confidentiality.
Understand leadership and management
Course Coverage
- Difference between leadership and management: empathy, courage, leading by example.
- Leadership styles: autocratic, paternalistic, democratic, laissez-faire, adapting styles for different situations.
Develop leadership and management skills
Course Coverage
- Seeking advice, using supervision and appraisal targets.
- Exploring training opportunities, engaging with mentors or coaches.
- Leveraging hobbies, voluntary roles, and committee positions for personal development.
Indicative reading list
- Adair J — How to Grow Leaders: The Seven Key Principles of Effective Leadership Development 2 (Kogan Page Ltd, 2009)
- Alred G, Garvey B – The Mentoring Pocketbook 3rd Edition (Management Pocketbooks, 2010)
- Flint M and Vinberg Heam E – Leading Teams – 10 Challenges: 10 Solutions (FT Publishing International, 2015)
- Ibarra H – Act Like a Leader, Think Like a Leader (Harvard Business Review Press, 2015)
- Owen J – The Leadership Skills Handbook: 50 Essential Skills You Need to be a Leader (3rd Edition) (Kogan Page, 2014)
- Rogers J – Coaching Skills: a Handbook 2nd Edition (Open University Press, 2008)
- Shapiro M – HBR Guide to Leading Teams (Harvard Business Review Press, 2015)
- Whitmore J — Coaching for Performance, 3rd edition (Nicholas Brealey Publishing,
Entry requirements
- Applicants must be at least 16 years old.
- Completion of full secondary education is required.
English requirements
If a learner is not from a predominantly English-speaking country, proof of English language proficiency must be provided.
- Common European Framework of Reference (CEFR) level B2 or equivalent
- Or A minimum TOEFL score of 101 or IELTS 5.5; Reading and Writing must be at 5.5 or equivalent
- Or A minimum Pearson Test of English Academic (PTE Academic) score of 51 or equivalent
The UKeU reserves the highest decision-making authority regarding admissions and may accept or reject applicants following a thorough review of each applicant’s profile, ensuring that only those capable of benefiting from the course are admitted. Qualifications from diploma mills or fake universities/institutions will not be accepted by UKeU and/or Partner University.
After graduating with Level 3 Award, learners receive all certified documents from the UKeU.
Certified Documents:
- e-Certificate from the UK eUni Worldwide (UKeU).
- Hard copy certificate from the UK eUni Worldwide (UKeU) – Optional.
- Accreditation of Prior Experiential Learning for Qualifications (APEL.Q) certified from UKeU for credit and tuition fee transfer.
Because the course is accredited and recognized, learners can easily use their qualifications in the workplace and enjoy many opportunities for career advancement. In addition, if you wish to pursue a degree from UKeU and/or a Partner University, all credits and 50% paid tuition fees can be transferred.
The UKeU’ Level 3 Award means:
The UKeU Level 3 Award is a qualification at the foundational level and is equivalent to the following:
- Level 3 Certificate of the Regulated Qualifications Framework (RQF) in the UK
- Level 6 Certificate of the Scottish Credit and Qualifications Framework (SCQF)
- Level 3 Certificate of the Credit and Qualifications Framework for Wales (CQFW)
- Level 3 Certificate of the European Qualifications Framework (EQF)
- Level 4 Certificate of the Australian Qualifications Framework (AQF)
- Level 3 Certificate of the ASEAN Qualifications Reference Framework (AQRF)
- Level 4 Certificate of the African Continental Qualifications Framework (ACQF)
Learners can transfer all credits and 50% of their tuition fees when enrolling in UKeU and/or Partner University academic programs if they wish to pursue an academic degree.
Credits transfer:
Learners can accumulate 20 credits from the Level 3 Award course when participating in the Level 3 Diploma program. Please see the credit transfer policy HERE
Tuition fee transfer:
When enrolling in the Level 3 Diploma program, graduates from the Level 3 Award will receive a fee reduction equal to 50% of the tuition fees paid for the Level 3 Award. Please refer to the tuition fee transfer policy HERE
The UKeU Micro Degree course allows learners to transfer credits and 50% of their tuition fees toward full degree programs offered by UKeU and/or Partner University. UKeU reserves the right to limit admissions once enrollment exceeds the set quotas.
Apply Policy:
- To participate in the UKeU Micro Degree course, learners need to meet the entry criteria corresponding to each level. Please see the “Entry” tab for more details.
- UKeU will not accept applicants whose entry qualifications are from fake universities or institutions that are not accredited.
- English is not a mandatory entry requirement for Micro Degree course, but candidates need to ensure that English is used in reading documents, listening to lectures, and doing assignments. Applicants should note that English is a mandatory requirement when switching to an academic program at UKeU and Partner University.
Apply Process:
- Step 1: To request a consultation for a course that best suits your needs, please email support@ukeu.uk. Our admissions department will contact you to guide you through the required documentation and the next steps in the application process.
- Step 2: Once your application documents are approved and the application fee is paid, UKeU will issue a Letter of Acceptance (LOA). You will then follow the provided instructions, including payment of the tuition fee.
- Step 3: After the tuition fee is paid, UKeU will issue a confirmation letter, provide your login details for the e-learning system, and send you all relevant documents.
- At this point, you have officially become a UKeU student. Welcome, and enjoy your learning journey!
The UKeU Micro Degree course is fully online, allowing you to study anytime and anywhere. You also have the option to attend live classes with UKeU. Final exams will be uploaded to the system and assessed by the UKeU academic board. Learners are required to submit assignments on time; failure to do so will require payment of a resit fee (with up to two attempts allowed). Continued non-compliance on a third occasion will result in being considered as having discontinued the course, and tuition fees will not be refunded.
Pricing Plans
Take advantage of one of our non-profit professional certified programs with favorable terms for your personal growing carreers.
- Full online videos
- e-Books
- Self-study contents
- Online tutor videos
- Assignment guide
- e-Certificate
- Hard copy certificate from UKeU and/or Partner Universities
- APEL.Q certified from UKeU for credit and tuition fee transfer
- Deliver hard copy certificate and all certified documents to your home
- Transfer full credits & 50% paid tuition fees of this award to equivalent academic programs
- Opportunity to get scholarships when becoming Partner Universities' international students
(*) In the event that you receive a scholarship or discount, the fee you should transfer is the amount you actually paid.
UKeU MICRO DEGREE
Contact us
If you interested this micro degree course, please feel free to contact with us! Please note that this course is a not for profit and learning with full online model.